teka bet Privacy Policy

1. Data Controller & Scope

This Privacy Policy applies to all personal data processed by teka bet ("Platform", "we", "us", "our") in connection with the operation of the website at teka-bet.im and all associated services, including sports betting, live casino, slot games, payment processing, and customer support. teka bet acts as the data controller in respect of all personal information collected from registered players and website visitors based in Bangladesh.

By creating an account on teka bet or by continuing to use the platform after this Privacy Policy has been updated, you acknowledge that you have read and understood how your personal data is processed as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and close your account by contacting our support team.

This Privacy Policy should be read alongside the teka bet Terms & Conditions and Responsible Gaming Policy. In the event of a conflict between this policy and a specific contractual provision, the Terms & Conditions prevail on matters of contract, while this Privacy Policy governs all data-handling questions exclusively.

2. Information We Collect

teka bet collects personal data through several channels: directly from you when you register an account or contact support; automatically as you navigate the platform; and from third-party partners involved in identity verification or payment processing. The categories of information we collect are described below.

2.1 Registration and Identity Data

When you create a teka bet account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (used to verify that you meet the 18+ age requirement)
• Residential address in Bangladesh (district, city, postal code)
• Email address and mobile phone number
• Username and encrypted password

2.2 KYC Verification Documents

To comply with our Know Your Customer (KYC) obligations and to protect the integrity of the platform, we collect copies of identity verification documents including:

• National Identity Card (NID) — front and back
• Passport bio-data page (where NID is unavailable)
• Proof of registered payment method (e.g., a screenshot showing your bKash or Nagad account registered under your name)
• Source of funds declaration (for players with high transaction volumes)

KYC documents are processed through our verified third-party identity verification partner and stored on access-controlled encrypted servers. Staff access to KYC documents is role-restricted and logged.

2.3 Financial Transaction Data

All deposit and withdrawal transactions generate a record that includes: the transaction amount in Bangladeshi Taka (৳), the payment method used (bKash, Nagad, Rocket, Upay, bank transfer), the transaction timestamp (Bangladesh Standard Time, UTC+6), and a masked identifier for the payment account used. We do not store full bKash or Nagad PINs, bank account passwords, or card CVV numbers.

2.4 Technical and Usage Data

When you access teka bet, we automatically collect certain technical data that helps us maintain platform security and improve service quality:

Data Type	Examples	Purpose
Device information	Operating system, browser type, screen resolution, device model	Platform optimisation, fraud detection
IP address	IPv4 / IPv6 address at time of login	Security monitoring, geographic access logging
Session data	Login time, session duration, pages visited, game sessions	Responsible gaming monitoring, UX improvement
Clickstream data	Navigation path, bet placement sequence, game selections	Platform analytics, personalisation

2.5 Communications Data

When you contact teka bet support via live chat or email, the content of that communication — including your message text, timestamps, and any attachments — is stored in our customer support system. This data is used to resolve your query, maintain an audit trail, and improve support quality. Support communications are retained for a minimum of 24 months.

3. How We Use Your Data

teka bet processes personal data only for defined, legitimate purposes. We do not use your data for automated decision-making that produces legal or similarly significant effects without human oversight. The primary purposes for which we process your data are:

• Account management: Creating, maintaining, verifying, and closing your player account.
• Service delivery: Enabling you to place bets, play casino games, and access all features of the teka bet platform.
• Payment processing: Facilitating deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer).
• Identity verification (KYC): Confirming your identity and age to satisfy our 18+ policy and anti-money laundering obligations.
• Fraud and security: Detecting and preventing fraudulent activity, account takeover attempts, bonus abuse, and money laundering.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviours and delivering self-exclusion tools and deposit limit functionality.
• Customer support: Responding to your queries, resolving disputes, and providing account assistance.
• Platform improvement: Analysing anonymised usage data to improve the interface, game selection, and overall player experience.
• Legal compliance: Retaining records as required by applicable law, and responding to lawful requests from authorities.

teka bet will not use your personal data for purposes incompatible with those listed above without providing prior notice and, where required, obtaining your consent.

4. Cookies & Tracking Technologies

teka bet uses cookies and similar tracking technologies to operate the platform effectively and to deliver a personalised experience to players in Bangladesh. A cookie is a small text file stored on your device by your browser when you visit a website.

4.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. Disabling these will prevent the platform from working correctly.
• Functional cookies: Remember your preferences such as language, display settings, and last-used payment method to reduce repetitive configuration on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last, and which games are most used. This data is used in aggregate form only and is not linked to identifiable individuals.
• Security cookies: Help detect and prevent fraud, bot activity, and unauthorised access attempts. These cookies are essential to the platform's integrity and cannot be disabled.

4.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Most modern browsers (Chrome, Firefox, Edge, Safari) allow you to block third-party cookies, clear stored cookies, or receive a notification before a cookie is set. Note that disabling essential or security cookies will impair your ability to log in to and use the teka bet platform. For assistance with cookie settings, contact our support team.

4.3 Third-Party Analytics

teka bet may use anonymised, aggregated analytics data provided by third-party analytics services to measure platform performance. These services process data in accordance with their own privacy policies. Any data shared with analytics providers is stripped of directly identifying information before transmission.

5. Data Sharing & Third Parties

teka bet does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only in the limited circumstances described below, and only with parties who have contractually agreed to process it in accordance with appropriate data protection standards.

5.1 Payment Processors

To process deposits and withdrawals, teka bet shares the minimum necessary financial transaction data with the relevant payment service providers — bKash, Nagad, Rocket, Upay, and partner banks including BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, and Sonali Bank. These providers receive only the data required to execute your specific transaction and are bound by their own regulatory obligations under Bangladesh Bank guidelines.

5.2 KYC and Identity Verification Partners

teka bet uses a third-party KYC verification service to validate identity documents submitted during account verification. Your submitted documents (NID, passport) are transmitted securely to this partner for automated and, where necessary, manual review. This partner processes verification data solely on teka bet's instruction and is contractually prohibited from using it for any other purpose.

5.3 Game Software Providers

Casino and sports betting games on the teka bet platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive anonymised session data (game ID, bet amounts, session duration) necessary to operate the game and verify outcomes. They do not receive your name, NID, phone number, or payment method details.

5.4 Legal and Regulatory Disclosure

teka bet may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by a valid legal obligation, court order, or lawful investigative demand. We will notify affected players of such disclosures to the extent permitted by law.

6. Data Retention & Security

6.1 Retention Periods

teka bet retains personal data for the periods necessary to fulfil the purposes for which it was collected, subject to the following minimum retention standards:

• Account and KYC records: Retained for a minimum of 5 years from account closure, consistent with standard financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for a minimum of 24 months from the date of the conversation.
• Session and technical logs: Retained for up to 12 months, after which logs are anonymised or deleted.
• Marketing consent records: Retained for 3 years from the date consent was given or last renewed.

After the applicable retention period expires, data is securely deleted or irreversibly anonymised so it can no longer be linked to an individual.

6.2 Security Measures

teka bet employs a layered security architecture to protect player data from unauthorised access, disclosure, alteration, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between player devices and teka bet servers.
• AES-256 encryption for sensitive data fields stored in the database (passwords, payment identifiers).
• Role-based access controls ensuring that staff can access only the data necessary for their specific job function.
• Multi-factor authentication (MFA) required for all administrative system access.
• Intrusion detection systems and automated alerts for anomalous access patterns.
• Periodic third-party penetration testing of the platform infrastructure.

In the event of a data breach that poses a risk to player rights, teka bet will notify affected players without undue delay and will provide information on the nature of the breach, the data affected, and the steps being taken to address it.

7. Your Rights & Choices

As a teka bet player, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and your registered account email address. We will respond within 30 days of receiving a verified request.

• Right of access: You may request a copy of all personal data teka bet holds about you, including the categories of data, the purposes of processing, and the third parties with whom it has been shared.
• Right of rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: Subject to our legal retention obligations (e.g., AML record-keeping), you may request that your personal data be deleted. We will action verified erasure requests within 30 days.
• Right to restrict processing: In certain circumstances — for example, while a rectification request is being assessed — you may request that we pause active processing of your data without deleting it.
• Right to data portability: You may request a machine-readable export of the personal data you provided directly to teka bet, in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to opt out of marketing: You may unsubscribe from teka bet promotional emails and SMS messages at any time by following the unsubscribe link in any marketing communication or by contacting support.

teka bet will not discriminate against you for exercising any of the rights described above. Exercising a data rights request does not affect the status of your player account unless account closure is specifically requested as part of an erasure request.

8. Policy Updates & Contact

teka bet reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, applicable law, or industry best practices. The effective date at the top of this document will be updated with each revision. Where changes are material — meaning they significantly alter how your data is used or your rights in relation to it — teka bet will provide at least 14 days' advance notice via the email address registered to your account before the revised policy takes effect.

Continued use of the teka bet platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised policy, you should contact support to close your account before the effective date of the change.

For all privacy-related enquiries, data rights requests, or concerns about how teka bet handles your personal information, please contact our dedicated support team:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 via the teka bet platform — average response time under 5 minutes
• Response time for written requests: Within 30 calendar days of receipt and identity verification